Returns Policy
At Laid Bare Studio, we take immense pride in our commitment to quality and craftsmanship. As an independent clothing brand, each item is made to order with meticulous attention to detail and handmade precision. This personalized approach ensures that every piece is unique and meets our exacting standards. Here’s what you need to know about our returns policy:
Returns and Exchanges:
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Eligibility: We offer store credit or select exchanges for garments that are unworn, in their original condition, and have all tags attached within 14 days of receipt. Please note that exchanges are not guaranteed and are evaluated on a case-by-case basis, subject to available stock at the time of your request.
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Policy on Returns: Due to the bespoke nature of our made-to-order garments, we do not issue refunds for returned items. Returns are only accepted in the highly unlikely event of a major fault or gross misrepresentation. Consequently, garments cannot be exchanged or issued store credit based solely on a change of mind. This policy ensures the integrity and sustainability of our handmade products.
Faulty Goods:
- Resolution: If you receive a faulty item or one that significantly deviates from the description, please contact us at info@laidbarestudio.com with your order number and details of the issue. We will promptly address the situation and work towards an appropriate resolution, which may include repair, replacement, or store credit.
Shipping Costs:
- Responsibility: Customers are responsible for all shipping costs associated with returns or exchanges, unless the item received is faulty.
Order Cancellations:
- Discretion: We reserve the right to cancel orders at our discretion. In such cases, a full refund will be provided.
For any further questions or concerns, please contact us at info@laidbarestudio.com. Ensure you include your order number in the subject line for faster assistance.